What is new in the workshop system

A practical look at the latest Ignite capabilities: quotes, customer and technician apps, inventory, finance, and workforce tools.

Job card quotes

The workshop prepares the quote on the job card, shows the customer the lines and cost, and follows the quote until it is approved. Work does not start on an unclear price.

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Customer app and roadside help

The customer app shows job status and approvals, and can request roadside help or a tow when the workshop offers that service. The customer follows the car from the link or the app instead of repeated calls.

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Technician app on the workshop floor

The technician sees assigned tasks, records the inspection and photos, and can add a voice note. Work stays on the device and syncs to the job card when the connection returns.

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Inventory and return visits

The system warns when a part runs low and helps create a replenishment order for the supplier. If the car returns for the same issue, the return visit is recorded on the job card so the follow-up is not lost.

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Ledger and financial control

Invoices and collections post to the general ledger. Expense can be assigned to cost centers, and the workshop statements come from the operational data without retyping the numbers into a separate file.

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Attendance, payroll, and performance

For workshops with a larger team: attendance and shifts, payroll, and a review of technician performance from tasks, delays, and missing photos. These tools are enabled according to the plan.

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WhatsApp Business and the workshop agent

WhatsApp Business sends approval and reminder templates from the job card, within the message allowance on the plan. The workshop agent helps the team with search and daily steps, within the usage allowance on the plan.

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